Real-Time Logistics Tracking System
Transforming fleet management with GPS-enabled real-time tracking and automated notifications
The Challenge
A regional logistics company with 150+ delivery vehicles had no real-time visibility into their fleet locations. Customers frequently called asking "Where is my delivery?" and dispatchers had no accurate information to provide. This led to poor customer satisfaction and wasted dispatcher time.
The company needed a system that would provide real-time tracking, automated customer notifications, and route optimization to improve efficiency and customer experience.
Our Solution
GPS Fleet Tracking
Installed GPS devices in all vehicles with real-time location streaming to cloud platform
Mobile Driver App
Built React Native app for drivers to update delivery status and capture signatures
Customer Portal
Created web portal where customers can track deliveries in real-time with ETA updates
Automated Notifications
Implemented SMS/email alerts for delivery status updates and ETA changes
Technology Stack
Results & Impact
- 94% on-time delivery rate up from 67% before implementation
- 60% reduction in "Where is my delivery?" support calls
- Customer satisfaction improved from 3.2 to 4.8 out of 5 stars
- 15% fuel savings through route optimization algorithms
"This system completely changed how we operate. Our customers love being able to track their deliveries in real-time, and our dispatchers can now focus on optimization instead of answering 'where is it?' calls all day. The ROI was evident within the first quarter."